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Speaking as a language art, requires people to pay attention to manners of speaking, and its methods and skills as well. We anwer the phone and have conversations with guests every day, which is also expressing art, although this kind of work is not really an art, it still need us to ponder and practice carefully. We call hundreds, even thousands of telephone every day, answering various problems,sometimes dealing with all kinds of emergencies, if only one manner of speaking or single tone to reply all the guests, there must be some time to fail , which will be caused for big or small complaints. In this case, in order to avoid the guest's discontent and dislikes, when answering the phone we must pay special attention to the words of the language and tone of one's attitude. In a word, "foreign language service, delicate service, personalized service" is the goal of our pursuit, super patient and proper limits for speech is the focus of our work.

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Speaking is an art, to pay attention to ways of speaking skills and methods, we do every day to answer the phone and the guests talk, also in the art of expression, although the work is not an art, but also requires us to carefully try to figure out and practice, we work every day to take hundreds or even thousands of telephone answer guest questions, all sorts of strange things, and deal with various emergencies happen, if the total in a manner of speaking, a mood to treat all the guests, there is always the wrong time, these are not suitable for large can lead to customer complaints, as by a guest complains, so in order to avoid customer dissatisfaction and resentment, in we answered the phone pay special attention to their language attitude and tone. In short," foreign language service, exquisite service, personalized service" is our goal, very patient, and grasp the coping measure is the focus of our work.

望采纳

Speaking is an art, to pay attention to ways of speaking skills and methods, we do every day to answer the phone and the guests talk, also in the art of expression, although the work is not an art, but also requires us to carefully try to figure out and practice, we work every day to take hundreds or even thousands of telephone answer guest questions, all sorts of strange things, and deal with various emergencies happen, if the total in a manner of speaking, a mood to treat all the guests, there is always the wrong time, these are not suitable for large can lead to customer complaints, as by a guest complains, so in order to avoid customer dissatisfaction and resentment, in we answered the phone pay special attention to their language attitude and tone. In short," foreign language service, exquisite service, personalized service" is our goal, very patient, and grasp the coping measure is the focus of our work